Privacy & Safety
SOFLES strives to ensure security, integrity and privacy of personally identifiable information of its customers. SOFLES uses a variety of physical and electronic security measures to keep personal information secure from misuse, loss or unauthorised access, modifications or disclosure, including restricting physical access to its offices and firewalls and secure databases .
SOFLES ensures that any personal information that you provide during the registration and checkout process is kept confidential and is solely used for the purpose of processing your order. SOFLES guarantees that the information entered on our site will not be disclosed to any external organizations or third parties.
Please note: your email address will be used to receive information about new products and special offers when you subscribe to SOFLES updates. If you do not wish to receive updates, you may remove yourself from the mailing list by logging into your account and opting out of the mailing list.
SOFLESis bound by the National Privacy Principles in the Privacy Act (1988) in relation to the handling of personal information.
In the event that you have forgotten your password, you can request a new password to be sent to your registered email address. Alternatively, you can email our Customer Care team for assistance at firstname.lastname@example.org and you will be sent a new temporary password to your email address. Upon receiving your new temporary password, you may change it in your 'My Account' tab for added security purposes.
SOFLES may suggest links from other sites to our customers. We are not responsible for any of the content on these sites and cannot be held liable for any possible damages incurred from that content.
Listed prices on SOFLES are accurate to the best of our knowledge. However, in the unlikely event of an incorrectly priced item, SOFLES has the right to correct and/or change the price of the item.
After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract. Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by SOFLES. In addition, SOFLES reserves the right to decline or cancel any such orders. If a cancelled purchase has already been charged to the customer’s credit card, SOFLES will issue a credit to the account in the same amount within 7 business days. SOFLES reserves the right to modify the information on this site and the services and products described therein anytime without notice.
SOFLES may run competitions, prize draws and promotions on the SOFLES site. These will be subject to additional terms and conditions, which will be made known to you at the time.
Where SOFLES allows you to email products to another person: you warrant that that the person to whom the email is addressed has consented to the email being sent; and indemnify SOFLES, its servants and agents against all actions, claims and demands (including the cost of defending or setting any actions, claims and demands) arising out of or in respect of sending any email or any contravention of the SPAM Act 2003.